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Home Divisions Health Improvement Caregivers Criminal History Screening

Caregivers Criminal History Screening Program

Special Announcement regarding Background Checks:

The New Mexico Department of Public Safety will be transitioning to a new fingerprint supported background checks provider, IDEMIA, effective May 1, 2023. Electronic fingerprinting can still be completed with Gemalto through the end of the day April 28, 2023. Effective immediately, please mail hard copy fingerprint cards to:

IndentoGo Cardscan Department: New Mexico Program
340 Seven Springs Way, Suite 250
Brentwood, TN 37027

Additional information is available at Caregivers Criminal History Screening.
Or If you have any questions contact IDEMIA at
IDEMIA link: IndentoGO

Transition Information from DPS:

Overview of IDEMIA New Mexico Applicant Solution PowerPoint

New Mexico Application Registration Process

New Mexico Non-Resident/Fingerprint Card Scan Overview PowerPoint

This PowerPoint details procedures for applicants outside of the state of New Mexico.

Fingerprint background check services Frequently Asked Questions (FAQs)

Map of Fingerprint Location Sites:

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List of Acceptable forms of Identification for New Mexico Enrollment Program

Guidance on Multi-factor Authentication Applications

IDEMIA Background Check Result Access PowerPoint

Caregivers Criminal History Screening Program is committed to assisting you through the transition. If CCHSP can be of any assistance please contact us at

The Caregivers Criminal History Screening Program (CCHSP) is an essential piece in the enforcement of the NMDOH policy of “Zero tolerance” of Abuse, Neglect & Exploitation (ANE) and in the DHI mission of enhancing the quality of health systems for all New Mexicans.

All current and new caregivers must receive both: A Criminal History Screening for Caregivers: Background Check, within 20 days, and a check of the Employee Abuse Registry (EAR) prior to hire.

Individuals with a disqualifying criminal conviction or who have been placed on the EAR for a substantiation of abuse, neglect or exploitation are not eligible to work as a caregiver or have access to patient/client/resident information or records.

Background Checks for Community Based Waiver Service Providers and Support Caregivers

Effective January 1, 2022, via this notice, all new hired “caregiver” employees of licensed health facilities and home and community-based Medicaid waiver programs who are defined as a “caregiver” (see 29-17-4 NMSA and NMAC) and hired on or after January 1, 2022, shall be in compliance with 29-17-2 et seq and 7.1.12 NMAC and complete a background check at time of hire.

See memo Background Check Supplement for complete details regarding background checks for caregivers hired between April 1, 2020 and December 31, 2021 Any caregiver hired during the public health emergency and has not had a fingerprint background check must come into compliance by March 31, 2022.

Caregivers Criminal History Screening Act

The CCHSP was established in response to the Criminal History Screening for Caregivers Act [29-17-1 through 29-17-5 NMSA 1978 amended]. The act requires the health facilities and Medicaid community based waiver providers complete a caregiver criminal history screening no later than 20 calendar days after the first day of employment. The screening or background check includes the submission of fingerprints for clearance on the federal data system. The CCHSP receives and processes Background Check applications for criminal history screenings from care providers in the State of New Mexico.

When is Screening Required?

Any caregiver who is currently employed or any applicant that is offered employment as a caregiver with a care provider must be screened. New caregivers must receive both: a Criminal History Screening for Caregivers: Background Check, which must be submitted to the CCHSP no later than 20 calendar days after the first day of employment. And receive a check of the Employee Abuse Registry (EAR) prior to hire.