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Quality Management Bureau

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Affinity Diagrams - Quality Improvement Series Video

Affinity Diagrams - Quality Improvement Series Video

Affinity Diagrams - Quality Improvement Series Video

The Arizona Public Health Training Center presents "Affinity Diagrams" as part of a Quality Improvement Series for the public health workforce.

Community-Based Waiver Provider Customer Satisfaction Survey

Community-Based Waiver Provider Customer Satisfaction Survey

Community-Based Waiver Provider Customer Satisfaction Survey

Has your community program recently been surveyed by the Division of Health Improvement? We would like to know. How did we do?

Define, Measure, Analyze, Improve and Control

Define, Measure, Analyze, Improve and Control

Define, Measure, Analyze, Improve and Control

A data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs. The improvement cycle is the core tool used to drive Six Sigma projects. However, it is not exclusive to Six Sigma and can be used as the framework for other improvement applications.

Fishbone Diagram - Quality Improvement Series Video

Fishbone Diagram - Quality Improvement Series Video

Fishbone Diagram - Quality Improvement Series Video

The Arizona Public Health Training Center presents "Fishbone Diagrams" as part of a Quality Improvement Series for the public health workforce.

Force Field Analysis - Quality Improvement Series Video

Force Field Analysis - Quality Improvement Series Video

Force Field Analysis - Quality Improvement Series Video

Force Field Analysis - Quality Improvement Series Video

Lean Six Sigma

Lean Six Sigma

Lean Six Sigma

A methodology that relies on a collaborative team effort to improve performance by systematically removing waste, combining lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste: transportation, inventory, motion, waiting, over production, over processing, defects, and skills.

National Center for Patient Safety

National Center for Patient Safety

National Center for Patient Safety

The Department of Veterans Affairs National Center for Patient Safety was established in 1999 to develop and nurture a culture of safety throughout the Veterans Health Administration. We are part of the VA Office of Quality, Safety and Value. Our goal is the nationwide reduction and prevention of inadvertent harm to patients as a result of their care.

Pareto Chart - Quality Improvement Series Video

Pareto Chart - Quality Improvement Series Video

Pareto Chart - Quality Improvement Series Video

The Arizona Public Health Training Center presents "Pareto Chart" as part of a Quality Improvement Series for the public health workforce.

Root Cause Analysis

Root Cause Analysis

Root Cause Analysis

The goal of the root cause analysis process is to find out what happened, why it happened, and how to prevent it from happening again. Because our culture of safety is based on prevention, not punishment, teams investigate how well patient care systems function. We focus on the "how" and the "why" not on the "who". Through the application of Human Factors Engineering approaches, we aim to support human performance.